Back to Spike

Terms of Service

Last updated: July 2026

1. Acceptance of Terms

These Terms of Service (“Terms”) form a binding agreement between you and ITALIK STUDIO LTD (“we”, “us”, “our”) governing access to and use of Spike and related websites, apps, APIs, and services (together, the “Service”). By accessing or using the Service, creating an account, uploading Content, or clicking to accept, you agree to these Terms and our Privacy Policy and Cookie Policy. If you do not agree, do not use the Service.

If you use the Service on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” includes that organisation.

2. Who we are

Spike is operated by ITALIK STUDIO LTD, company number 16135088, registered office: 167-169 Great Portland Street, London W1W5PF, United Kingdom. Contact: hello@spike.zip.

Nothing in these Terms requires us to disclose our internal systems, infrastructure, vendors, security controls, source code, or operational methods beyond what applicable law requires.

3. The Service and our role

The Service is an online platform that may allow you to upload, store, organise, share, preview, and (where enabled) sell access to digital files and folders (“Content”). Features, limits, pricing, and availability may change at any time.

We provide hosting and related technical facilities. We are not the author, publisher, or editor of user Content. We do not endorse Content. Except where we are the seller of our own paid plans, we are not a party to contracts between users who buy or sell Content. Transactions between users are solely between those users.

We do not provide legal, tax, accounting, or professional advice. Use of the Service does not create a partnership, joint venture, employment, or agency relationship.

4. Eligibility and accounts

You must be at least 16 years old (or the age of digital consent where you live, if higher) to use the Service. If you sell Content or operate a commercial storefront, you must be at least 18 and legally able to form a binding contract.

You are solely responsible for all activity under your account and for keeping credentials, magic links, devices, and recovery methods secure. Notify us promptly of unauthorised access. We may treat actions from your account as authorised by you.

We may refuse registration, limit features, or close accounts at our discretion where reasonably necessary for security, abuse prevention, legal compliance, or operational reasons.

5. Your Content — ownership and sole responsibility

You retain ownership of your Content. You are solely responsible for your Content and for all consequences of uploading, storing, sharing, licensing, or selling it. You represent and warrant that:

  • you have all rights, licences, and consents needed to use the Content on the Service;
  • your Content and your use of the Service do not violate law, these Terms, or third-party rights;
  • Content that includes personal data of others is processed by you lawfully;
  • you will not upload material you are not entitled to distribute.

We have no obligation to review Content before it is uploaded or shared. You use the Service at your own risk.

6. Licence you grant to operate the Service

You grant us a worldwide, non-exclusive, royalty-free, transferable, and sublicensable licence to host, store, cache, process, transmit, reproduce, modify (for technical purposes such as format conversion, compression, previews, thumbnails, watermarks, or delivery), and display your Content solely as needed to operate, secure, improve, and provide the Service and related support.

This licence ends when your Content is deleted from our active systems, except for reasonable residual copies in backups, logs, caches, or legal holds, which we may retain and later delete in the ordinary course.

7. Sharing, links, passwords, and public exposure

If you make Content public, share a link, enable a storefront, or use a password-protected link, recipients may access, copy, download, screenshot, record, or redistribute that Content. Password protection and blur features are convenience controls only — they are not a guarantee of confidentiality or security.

You alone control how you share links and passwords. We are not responsible for recipients' actions, leaked links, forwarded passwords, cached copies, search-engine indexing of public pages, or any onward distribution.

8. Backups and data loss

You are solely responsible for maintaining independent backups of your Content. The Service is not a substitute for a backup or archival system. To the maximum extent permitted by law, we are not liable for loss, corruption, unavailability, or deletion of Content, including from outages, errors, account closure, enforcement actions, or third-party failures.

9. Prohibited Content and conduct (Acceptable Use)

You must not use the Service to upload, store, share, sell, request, promote, or facilitate Content or activity that is illegal or that violates these Terms. Prohibited uses include, without limitation:

  • Child sexual abuse material (CSAM) or any sexual content involving minors (zero tolerance).
  • Copyright, trademark, design right, or other intellectual property infringement.
  • Non-consensual intimate imagery (including deepfakes), sexual exploitation, or extortion.
  • Terrorism or extremism content, incitement to violence, or credible threats.
  • Harassment, hate speech, unlawful discrimination, doxxing, or unlawful disclosure of personal data.
  • Fraud, scams, phishing, identity theft, or deceptive commercial practices.
  • Malware, viruses, ransomware, or tools primarily designed to compromise systems or accounts.
  • Attempts to bypass security, scrape or harvest data without authorisation, overload, disrupt, or reverse engineer the Service, or probe our systems, networks, or infrastructure.
  • Using the Service in breach of sanctions, export controls, or other trade restrictions.
  • Misrepresenting your identity or affiliation, or impersonating others.
  • Reselling or providing the Service to third parties as a white-label or competing infrastructure product without our prior written consent.

10. No general monitoring; enforcement rights

We are not obliged to monitor all user Content or to actively seek facts or circumstances indicating illegal activity. We may, however, review, remove, restrict, disable links to, or refuse Content; suspend or terminate accounts; rate-limit access; preserve evidence; and cooperate with courts, regulators, and law enforcement where we believe it is appropriate or required.

We may take these steps with or without prior notice. We prioritise reports involving child safety and other serious illegal harms. Our enforcement decisions are final as between you and us, without prejudice to any non-excludable rights you may have.

11. Reporting and notice-and-action

If you believe Content violates these Terms or the law, report it to hello@spike.zip with enough detail for us to locate the material (URL/code, description, and why it is unlawful or prohibited). We may act on incomplete notices at our discretion.

12. Copyright and IP notices

If you believe Content infringes your intellectual property rights, email hello@spike.zip with: (a) your contact details; (b) identification of the work; (c) the URL or location of the material; (d) a statement that you have a good-faith belief the use is not authorised; and (e) a statement that the information is accurate and that you are the rights holder or authorised to act. We may disable access pending review and may notify the uploader. Submitting false or abusive notices may result in liability to you.

13. Repeat infringer policy

We may suspend or permanently terminate accounts that repeatedly infringe intellectual property rights or repeatedly violate these Terms, based on notices, reports, or other information available to us.

14. Paid plans, fees, and subscriptions

We may offer free and paid plans. Fees, features, storage limits, and platform fees are described in the Service and may change. Paid subscriptions may renew automatically until cancelled through the billing controls we provide or as otherwise stated at purchase.

Except where mandatory consumer law requires otherwise, fees are non-refundable, including for partial periods, unused storage, or dissatisfaction. Taxes may apply. You are responsible for any taxes associated with your purchases of our plans.

Failure to pay may result in suspension, downgrade, or termination. We may delete or restrict Content that exceeds plan limits after notice or as described in-product.

15. Selling Content (marketplace features)

Where selling is enabled, you (the seller) are solely responsible for: the Content offered; pricing; descriptions; licences you grant buyers; customer support; refunds you choose to offer; consumer law compliance; and all taxes, duties, and reporting obligations arising from your sales.

Payments are processed by independent payment providers (for example, Stripe). Their terms and privacy notices also apply. We may charge platform fees as disclosed in the Service. We may delay, withhold, offset, reverse, or refuse payouts where we reasonably believe there is fraud, chargeback risk, policy violation, legal risk, or erroneous payment.

Buyers purchase from the seller, not from us (unless we expressly sell our own products). Licence terms between buyer and seller are between those parties. We are not responsible for the quality, legality, fitness, or delivery expectations of seller Content, or for disputes between buyers and sellers, except to the limited extent we choose to assist with records or payment-provider processes.

Chargebacks and payment disputes are handled under the payment provider's rules. You agree to cooperate and to indemnify us for losses arising from your sales, including chargebacks, fines, and reserves where attributable to your conduct or Content.

16. Third-party services

The Service may rely on third-party hosting, storage, authentication, payment, email, and other providers. We are not responsible for third-party outages, acts, omissions, or terms. Your use of third-party services may be subject to their own agreements.

17. Intellectual property in the Service

We and our licensors own the Service, including software, branding, design, documentation, and non-user content. Except for the limited right to use the Service under these Terms, no rights are granted. You must not copy, modify, distribute, sell, lease, reverse engineer, decompile, or attempt to extract source code or non-public technical details of the Service, except to the extent mandatory law prohibits this restriction.

If you submit feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them without restriction or compensation.

18. Confidentiality of systems and security

You must not attempt to discover, probe, scan, or disclose our non-public systems, configurations, security measures, vulnerabilities, or internal processes. If you become aware of a vulnerability, report it responsibly to hello@spike.zip and do not exploit it or disclose it publicly until we have had a reasonable opportunity to address it.

19. Changes to the Service

We may modify, suspend, or discontinue any part of the Service at any time, with or without notice, including for maintenance, security, legal, or business reasons. We have no liability for such changes to the maximum extent permitted by law.

20. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access immediately if you breach these Terms, if required by law, or if continued access presents risk to us, users, or third parties. Upon termination, your right to use the Service ends. Provisions that by nature should survive (including ownership, licences already granted to buyers where applicable, disclaimers, limitations, indemnity, and governing law) will survive.

Account deletion features, where offered, are described in the Service. Certain records (for example billing, purchases, and abuse logs) may be retained as described in our Privacy Policy.

21. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

We do not warrant that the Service will be uninterrupted, secure, error-free, or free of harmful components; that Content will be preserved; or that Content is lawful, accurate, or non-infringing. You assume all risk arising from your use of the Service and any Content you access.

22. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE (AND OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND SUPPLIERS) WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR COVER; OR FOR COST OF SUBSTITUTE SERVICES; WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM; OR (B) FIFTY POUNDS STERLING (£50). IF YOU USE ONLY FREE FEATURES, OUR AGGREGATE LIABILITY WILL NOT EXCEED £50.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that English law does not permit to be limited. If you are a consumer, you also keep any non-excludable statutory rights.

23. Indemnity

You agree to defend, indemnify, and hold harmless ITALIK STUDIO LTD, Spike, and our directors, officers, employees, and agents from and against any claims, demands, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your Content; (b) your use of the Service; (c) your sales or purchases of Content; (d) your breach of these Terms or law; (e) your infringement of third-party rights; or (f) disputes between you and other users.

24. Force majeure

We are not liable for delay or failure caused by events beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of government, labour disputes, utility or internet failures, denial-of-service attacks, or failures of third-party providers.

25. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date will change when we do. For material changes, we may provide additional notice (for example in-product or by email). Continued use after the effective date constitutes acceptance, except where mandatory law requires a different process.

26. General

These Terms are the entire agreement between you and us regarding the Service and supersede prior understandings on that subject. If any provision is held unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a reorganisation, merger, or sale of assets. Notices may be sent to the email on your account or posted in the Service.

27. Governing law and disputes

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that: (a) consumers may benefit from mandatory protections of their country of residence; and (b) we may seek injunctive or other relief in any jurisdiction to protect our rights or the Service.

28. Contact

Legal, abuse, and Terms questions: hello@spike.zip. Operator: ITALIK STUDIO LTD, company number 16135088. Registered office: 167-169 Great Portland Street, London W1W5PF, United Kingdom.